Last Updated: 24 September 2026
D’trax Design Pte Ltd (“D’trax”, “we”, “our”, or “us”) is committed to protecting personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit https://www.dtrax.com.sg (“Site”), contact us, or provide information to us through the Site.
1. Personal Data We Collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including your email address, telephone number, and mailing address.
- Information you provide when making an enquiry, including project details and correspondence.
- Photographs, documents, and other materials you submit that contain personal data.
- Technical and usage information, including your IP address, browser type, pages visited, visit duration, and timestamps.
We may collect this information directly from you when you contact us or submit information, and automatically through your use of the Site.
If you provide personal data about another person, please ensure you have the appropriate authority to do so and have informed them of the relevant purposes.
2. How We Use Personal Data
We may collect and use personal data to:
- Respond to enquiries and communicate with you.
- Discuss your project requirements and provide requested services.
- Operate, maintain, secure, and improve the Site.
- Understand how visitors use the Site.
- Send newsletters or marketing communications where you have consented or where otherwise permitted by law.
- Meet legal and regulatory requirements.
We collect, use, and disclose personal data with your consent or where otherwise permitted or required by applicable law. If we need to use your personal data for a new purpose, we will notify you and obtain consent where required.
3. Cookies and Usage Information
The Site may use cookies and similar technologies to support its functionality, remember preferences, and understand how visitors interact with its pages.
We may also use third-party analytics services to process technical and usage information for website monitoring and analysis. Where this information constitutes personal data, we will handle it in accordance with this Privacy Policy and applicable law.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the Site functions. Where consent is required for particular technologies, we will obtain it before using them.
4. Disclosure of Personal Data
We may disclose personal data:
- To service providers that support our website, communications, or delivery of requested services, where needed for those purposes.
- To professional advisers where necessary for legitimate business or legal purposes.
- To public authorities or other parties where disclosure is required or permitted by law.
- To other parties with your consent.
When service providers process personal data on our behalf, we require appropriate protection and limit their use of the data to the purposes for which it was provided.
5. Transfers Outside Singapore
Some service providers may process or store personal data outside Singapore. Where we transfer personal data overseas, we will take appropriate steps to ensure that it receives a standard of protection comparable to that required under the PDPA, in accordance with applicable legal requirements.
6. Protection of Personal Data
We make reasonable security arrangements to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, and similar risks. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Where a data breach occurs, we will assess it and notify the relevant authorities and affected individuals where required by law.
7. Retention of Personal Data
We retain personal data for as long as it is needed for the purposes for which it was collected or for legal or business purposes.
When personal data is no longer needed for those purposes, we will cease retaining it or remove the means by which it can be associated with an individual.
8. Access, Correction, and Withdrawal of Consent
You may contact us to request access to personal data in our possession or control, information about how it has been used or disclosed during the preceding year, or correction of errors or omissions. These requests are subject to applicable legal requirements and exceptions.
You may also withdraw your consent to our collection, use, or disclosure of your personal data by giving us reasonable notice. We will explain the likely consequences, including whether withdrawal affects our ability to respond to your enquiry or provide a requested service. Withdrawal does not prevent processing that is otherwise permitted or required by law.
To make a request, please use the contact details below. We may need to verify your identity before processing it.
9. Third-Party Websites
The Site may contain links to third-party websites. Their collection and handling of personal data are governed by their own privacy policies. We encourage you to review those policies before providing personal data to those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
For material changes, we will provide notice by email or prominently on the Site. Where a change requires your consent under applicable law, we will obtain that consent.
11. Contact Information
For questions about this Privacy Policy, concerns about how we handle personal data, or requests for access, correction, or withdrawal of consent, please contact us:
D'trax Design Pte Ltd
Attention: Privacy enquiries
10 Anson Road #30-13
International Plaza, Singapore 079903
business@dtrax.com.sg